Al-Hikmah University Journal

This paper examined office automation as a tool for quality assurance in work delivery by Office Technology and Management (OTM) graduates.  Two research questions guided the study.  The study adopted descriptive survey method. Questionnaire was used to collect data for the study.  The instrument was validated by three experts from Business Education Department, Emmanuel Alayande College of Education, Oyo.  Test re-test method was used to determine the reliability coefficients of 0.85. A total of 360 Office Technology and Management graduates selected from public and private organizations in Oyo and its environs formed the population of the study.  The sample of the study consisted of 108 graduates of Office Technology and Management which was selected using simple stratified random sampling technique.  The data collected from the respondents was analysed using mean and standard deviation.  The findings shows that quality assurance is important to the effective delivery of office work by the OTM staff and equally training and purchasing of required software could serve as a strategy for the adoption of office automation in an organization. Based on the findings, it was recommended among others, that all tertiary institutions in Nigeria that offer Office Technology and Management should lay more emphasis on the use of automated devices. Equally, secretaries should not entertain fear that an automated device will displace them but rather, they should see it as something which has come to assist them to do their jobs in order to improve their efficiency and productivity.  Employers should also send their secretaries for further training on the use of the computer among others.